Dear Guest,

​

Welcome to the Mercure St-Helens Hotel and thank you for choosing our hotel, we hope you will enjoy your stay.

 

Our team are here to help so please do not hesitate to contact us by using the "Reception" button on the phone located in your room should you need any assistance. 

Our reception is attended 24 hours a day, however between 11pm and 7am our night porter maybe carrying out security checks, so may be away from the desk. Please dial 07512488880 from your mobile to speak to a member of the night team.

​

Breakfast - Continental only is served 6.30am - 7am. Full Breakfast is served 7am - 10am in our 92 restaurant. Please check with staff for availability.

​

Dinner - Dinner is served between the hours of 5pm - 9pm in our 92 restaurant. Last orders for food is 8.45pm. To book a table speak to reception,

Room service is also available please press the "Room Service" button or alternatively you can use this WhatsApp number 07707414592, kindly remember to start message with your room number. Room service does incur a from £3.00 tray charge.

​

Leisure Club - Is complimentary for all in house guests, subject to availability. The hotel recommends you book your required slot time by contacting them directly on WhatsApp number 07512764676. 

​

During your stay your room will be refreshed daily. As part of the Go Green, Skip the Clean programme linen change is on request or for long stays after each 3 nights.

​

Accor announced an innovative strategic partnership with AXA, a world leader in insurance and assistance, to provide medical support to guests across Accor hotels worldwide, starting in July 2020. Please send any enquiries to axapartnersassistance@advance-medical.com

We would like to thank you in advance for your co-operation and once again, we hope that you will enjoy your stay with us
 

Yours Sincerely,

​