Dear Guest

Welcome to the Mercure St-Helens Hotel. Thank you for choosing our hotel and we hope you will enjoy your stay. Our team are here to help so please do not hesitate to contact us should you need any assistance. Our reception is attended 24 hours a day, however between 11pm and 7am our night porter maybe carrying security checks, so may be away from the desk. Please dial 07512488880 from your mobile to speak to a member of the night team.

With the above in mind, we have made the following changes:

* Hand sanitizer is available in the lobby for all guests use
* There will be a dinner menu. This will only be available between the hours of 5pm and 9pm. Please use this WhatsApp number for any room service orders: 07707414592
* Breakfast will be served 7am-10am in our 92 restaurant. ( please check with staff for availability)
* Our leisure club now will be open as normal. Please contact the leisure desk direct for more information on this WhatsApp number 07512764676
* All non-essential items have been removed from our bedrooms
* In order for your room to remain your safe bubble, we no longer refresh rooms as standard. Should you need this service please let our reception team know the night prior and we will be more than happy to refresh your room
* Please use our WhatsApp number for any requests: 07512488880 starting any message with your room number
* Accor announced an innovative strategic partnership with AXA, a world leader in insurance and assistance, to provide medical support to guests across Accor hotels worldwide, starting in July 2020. Please send any enquiries to axapartnersassistance@advance-medical.com

We would like to thank you in advance for your co-operation and once again, we hope that you will enjoy your stay with us
 

Yours Sincerely,

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